Frequently Asked Questions

  • What is a board-certified ophthalmologist?

    ACVO (www.acvo.org) is the professional organization that has established the certifying criteria for these specialized vets. According to the ACVO, there are 352 active veterinary ophthalmologists in the United States, and Dr. Greller and Dr. Wagner are the only two such vets here in San Antonio. An ACVO-certified veterinary ophthalmologist - like Dr. Greller and Dr. Wagner - completed college (4 years) and veterinary school (4 years), and then a 1-year internship in small animal medicine and surgery and then a 3-year residency in ophthalmonogy is required, either at a veterinary teaching hospital or a clinic.

    Finally, the candidate must sit for and pass the very challenging 4-day written, oral ophthalmic and live surgical examination portions in order to call themselves Diplomates of the American College of Veterinary Ophthalmologists.

  • When should my pet be seen by a board-certified veterinary ophthalmologist?

    Your pet should see a board-certified ophthalmologist when their eyes are not improving with standard therapy, or the diagnosis includes emergencies such as corneal or lens lacerations, intraocular bleeding, uveitis, deep corneal ulceration, glaucoma, sudden blindness, or cataracts. We encourage veterinarians to contact STVO when their client issues are beyond the scope of typical therapy. At all times, we work in conjunction with your regular veterinarian to ensure your pet receives the best possible care.

  • Does my pet still need to see a general veterinarian once under the care of a specialist?

    Dr. Greller and Dr. Wagner will establish both verbal and written communications with your primary veterinarian to discuss the patients needs moving forward. General veterinary care will continue through your regular veterinarian, while any eye specific therapy will continue through a treatment plan by a board certified veterinary ophthalmologist.

  • What if I cannot afford treatment?

    We will give you a written estimate for ANY procedures or surgeries at your request once we have examined the patient and adequately understand the particular treatment plan best suited for your pet. If you cannot afford a particular medication or surgery, we can find the next best option for you. We do accept Care Credit and all major credit cards. Please refer to the “Resources” page on the STVO web site to learn more about Care Credit.

  • What if I have an emergency during non-working hours?

    If you have an emergency related to the eye, you should call the general STVS phone number nat (210) 930-8383 and tell the receptionists you have an ocular emergency. An STVO technician will call you within 20 minutes to triage your call and direct you towards the next step and consult with an on-call doctor as needed.

  • What is an exam like?

    Please refer to the “New Client” page on the STVO web site to get a nice overview of the exam process at the clinic.

  • How do I make an appointment?

    Call us! The main line to schedule an appointment is (210) 930-8383, Ext 3 and our receptionist will help make the appointment for you and your pet. Please refer to our “New Client” page on the STVO web site for instructions before your initial visit/exam.

  • How do I prepare for an appointment?

    Please refer to the “New Client” page on the STVO web site to get a nice overview of the exam process at the clinic.

  • What type of payment options do you accept?

    We accept cash, all major credit cards, checks, and care credit for those that need some assistance. Please refer to the “Resources” page on the STVO web site to learn more about Care Credit.

  • What kind of quality of life will my pet have if she/he loses an eye?

    This is a great question and one we are asked often. When the other eye is healthy, pets will have an EXCELLENT quality of life. If both eyes have a disease and/or are blind, your pet will usually have a GOOD quality of life. At all times, we do our best to minimize pain so your pets can live full lives and still enjoy long walks, resting, cuddling next to you, and of course eating ... even after losing sight.

    Please refer to the “Resources” page and “Common Eye Diseases” page for more information on how to take care of a blind pet.

  • How do I take care of my pet after surgery?

    This is a common concern, but rest assured, the STVO team will do everything we can to explain the post-operative care clearly with both oral and written instructions. All medications will be labeled, ordered, and a veterinary technician will personally review all of the care with you and answer all of your questions before you leave.

  • How do I care for a blind pet?

    Please refer to the “Resources” page and the “Common Eye Diseases” page for more information on how to take care of a blind pet.

  • How do I apply eye medication to my pet?

    We will advise you in person during your visit as there is no better way to learn than to have our staff show you. The best tips are to get your pet off the ground at your waist level. Tuck their body (their butt) into your armpit of your non-dominant hand and use this hand to lift their chin, and use your dominant hand to administer the drop, coming from behind, over your pets head and let it drip into the eye. Try not to touch the bottle to eye itself if you can help it.