STVO policies support our goal to provide a positive experience for our pets and their owners and our employees. These policies ensure the highest possible quality of veterinary medical care, the highest level of safety, and the most efficient delivery of services. We ask that while you are visiting our clinic, please adhere to the following policies: 

Appointment Policy:

• To allow ample time for all patients and scheduled surgical procedures, you must have an appointment to see our specialists via a referral from your primary care veterinarian. Emergency cases are unpredictable events and shall always receive top priority, followed by patients with previously scheduled appointments. For this reason the occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each patient on time. If there is a wait when you visit our hospital, we want to thank you in advance for your patience and understanding. 
• Please arrive 15 minutes before your scheduled appointment and check in with the front desk receptionist for your specific service. Any medical records or other necessary information will be updated at this time. 

Patient Arrival Policy:

• Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and new encounters with other pets. For this reason, and for the safety of your pet, it is important that you properly restrain your pet both inside and outside of our hospital. 
• For you and your pet’s protection, as well as for the protection of others, all dogs must be on a leash and properly controlled while in the parking area, the waiting area, and the exam room. 
• All cats must also be presented in an appropriate cat carrier or on a leash. 
• If you need help carrying an animal into the hospital, please ask one of our receptionists for assistance upon arrival. 
• If children are accompanying you during your appointment, for their safety and out of respect for our other clients, they must be supervised at all times while on our premises. Unattended children should not approach any animal they do not know and that does not belong to your family. 

Payment Policy:

• We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, and personal checks. We are a cashless facility. We also accept Care Credit. You can apply for Care Credit online by visiting 

Hygiene Policy:

• Please help us maintain control of infectious and parasitic diseases on hospital grounds. While walking your dog on hospital property for urination or defecation, please use the designated elimination area. Also, please use the provided pet waste removal bags to pick up bowel movements to give to our front office personnel to properly dispose of your pet’s waste. If your pet has diarrhea that cannot be picked up, also please notify a hospital team member so proper disinfection of the area can occur. 
• If your pet is coughing, has diarrhea, is vomiting, or is lethargic, please notify us prior to your arrival. A member of our health care team will assist you and your pet directly to an examination room to prevent the possible spread of contagious diseases to other pets. Also inform us if any vomit, diarrhea, urine or other bodily fluids are outside the hospital so that area can be cleaned and disinfected promptly. 
• Always remember good general hygiene practices, especially washing your hands and minimizing your contact with children, people and other pets, whenever you are exposed to a potentially contagious disease. 
• There are two client restrooms in the reception area and hand sanitizers are also conveniently located throughout the hospital to help minimize the spread of disease.